Terms

TERMS OF USE & SAFETY

Candles can be a serious fire hazard if not properly used. Please use the following tips in order to help minimize the risk when burning candles in your home or elsewhere.

  • Do NOT burn candles near anything that can catch fire (bedding, curtains, towels, decorations, clothing, trees)

  • Keep candles out of reach of children or pets

  • Please follow the instructions for burning on the caution sticker on the bottom of your candle

  • Keep your wick trimmed before each use to a 1/8 or 1/4 of an inch. Look for your wick ‘mushrooming’ and always be sure to trim away these black bubbles.

  • Make sure to burn candles in a well ventilated area

  • Discontinue burning your candles when about 1/2 an inch of wax remains and/or the wick detaches and moves off center. Our wick clips are set to a specific safety height to keep the flame a ½ inch from the bottom of the glass. Having wax left over in your candle is completely normal. Please note that the wick can move off-centre if it is exposed to very cold temperature, ie winter shipping. If the candle shrinks in transit, the wick may no longer be attached to the glass jar. Be sure to be very mindful of your candle being loose in order to monitor when the wax level becomes low. Please also note that if the flame touches the side of the glass, it can cause cracking due to the heat and break. 

 

SHIPPING

After you order, please allow 1-3 business days for your order to be processed, wrapped and shipped.  Once we post your order, please check your tracking number to follow your delivery status.

FREE SHIPPING

We offer free shipping on all Canadian & US orders over $100 using Canada Post tracked, Fed-Ex or DHL.

REFUNDS

We hope you are 100% satisfied with your Cavill & Wicks purchase. If for any reason you are not satisfied, we offer a refund or exchange on unused, full-priced items within 15 days of your purchase date. Please contact us to initiate a return or exchange.

  • The product MUST be in it's original packaging
  • The products isn't used or damaged
  • The product was purchased in the past 15 days
  • Shipping charges incurred with the return of a product are the responsibility of the customer and are non-refundable. Customers are liable for the risk of loss or damage to the product during shipping.
  • Once your order has been returned to us undamaged, your refund will be processed.

If your item is damaged or defective please contact us immediately so that we may address the issue.

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.